@if ($ticket->sla_breached)
    <span class="badge bg-danger">تجاوز SLA</span>
@elseif ($ticket->due_at)
    <span class="{{ $ticket->due_at->isPast() && $ticket->isOpen() ? 'text-danger fw-bold' : 'text-muted' }}">
        {{ $ticket->due_at->format('Y-m-d H:i') }}
    </span>
@else
    <span class="text-muted">—</span>
@endif